Frequently Asked Questions

What is the difference between a standby generator and a portable generator?

A portable generator typically keeps one or two things running, like a refrigerator, freezer, or oxygen. It requires being set up and turned on manually during an outage. A standby generator, however, will automatically start approximately 10 seconds after an outage and keep your whole home operational.

What size generator do I need for my home?

Homes and generators alike come in all various shapes and sizes, meaning not everyone has the same needs when it comes to power. Maybe you only need a few select appliances to stay running in the event of an outage, or maybe you need to your entire home functional. Our trained technicians will work with you to determine the best generator size for your home and needs.

Is financing available through you?¹

Yes. We understand the cost of a new home generator can be daunting. We offer a variety of flexible financing options to assist in making the cost of your new home generator affordable, giving you the security of having a generator without breaking the bank.

Will I need to hire a plumber?

No. Our team takes care of that so you don’t have to. We require fully licensed professionals on all our jobs. So, we partner with a local, family-owned, licensed, insured, and bonded plumbing company. With 20 years in business, they have an excellent track record of high quality work.

Will additional equipment be installed on the outside of my house?

If you get a whole home standby generator, then yes – an Automatic Transfer Switch (ATS) is required. When an outage occurs, the ATS bridges your generator and your electrical panel.

Do I have to upgrade my electrical panel if I get a generator?

Typically, no – if your electric panel is working now, it will work with the generator.

What kind of fuel does a stand by generator use?

Generac generators run on either natural gas or propane.

Is maintenance required for a Generac generator?

Yes, regularly scheduled maintenance is required to maintain your home generator’s factory warranty. Your new home generator is actually a system of equipment that works together to keep the lights on when the grid fails. Much like a car or truck, a properly maintained generator is far less likely to fail when you need it most or require expensive repairs.

We offer two service plans with easy payments to not only maintain your generator but your warranty. Go to our home generator maintenance section for more information about benefits and pricing of our service plans.

How do I know my Generac generator is operational ahead of tornado season?

Generac offers a monitoring system. This allows us to monitor your unit throughout the year. Should any warnings be triggered, we will contact you to address them immediately.